Refund policy

🔄 Returns & Refunds Policy

We want you to be happy with your purchase. If for any reason you are not satisfied, you may be eligible to return your item.

📅 Return Window

  • You have 30 days from the date you receive your item to request a return.

✅ Eligibility for Returns

To be eligible for a return:

  • Item must be in the same condition as received.

  • Must be unworn or unused, with tags attached.

  • Must be in the original packaging.

  • You must have the receipt or proof of purchase.

📩 How to Request a Return

  • Email us at info@beezee.com.au to start the return process.

  • If your return is approved, we will provide:

    • A return shipping label

    • Instructions on how and where to send the item

Note: Items sent back without prior approval will not be accepted.

🔍 Damages or Incorrect Items

Please check your order upon arrival and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will work quickly to resolve the issue.

🚫 Non-Returnable Items

Certain products cannot be returned, including:

  • Custom or made-to-order products (personalized items, special orders)

  • Sale items or gift cards

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

If you are unsure about your product’s eligibility, please contact us.

🔁 Exchanges

The quickest way to exchange an item is to:

  1. Return the unwanted item

  2. Place a new order once your return is approved

💳 Refunds

  • Once we receive and inspect your return, we will notify you of the outcome.

  • If approved, your refund will be processed to your original payment method within 10 business days.

Please note: Your bank or credit card provider may take additional time to post the refund.
If more than 15 business days have passed since your return was approved, contact us at info@beezee.com.au.